A product management leader in the data protection and disaster recovery markets, Eric puts his 25+ years of experience to work helping MSPs understand how to turn backup into a competitive growth driver. @backup_nerd

Lewis knows what it’s like to build an MSP from the ground up—he has seven years of experience growing a break/fix IT consultancy into an MSP. Now he uses his unique background to help partners grow and mature their businesses through automation. @cybersec_nerd

Marc-Andre Tanguay is Head Automation Nerd. You can follow him on Twitter at @automation_nerd

Stefanie has consulted and supported MSPs since 2004. In her role, she guides partners through customer conversations that help them take control of their sales process. She is committed to assisting MSPs with the modernization and delivery of training around their sales and marketing efforts. @sales_mktg_nerd

Alen is an accomplished Senior IT Leader with a proven track record in Customer Success across Managed Services, SaaS, Cloud, Cyber Security & Telco markets - be they Enterprise or SMB. He currently works as the Head of Cybersecurity for CrossPoint Technology Solutions, based in Sydney, Australia. His unique set of highly developed skills include Information Security, IT Service Management, Service Improvement, IT Transformation, IT Risk Management, Compliance (APRA, PCI, SoX), DevSecOps and IT Strategy & Planning.

Charles has over two decades of experience using and supporting Mac^® devices in a variety of business environments, bringing a depth of knowledge to his position as Head Mac Nerd. He is committed to answering MSPs’ questions about managing Apple^® hardware and software, advocating for the Mac platform, and expanding available offerings from N-able.

Joe has worked at N-Able for five years. He began as a Channel Sales representative, moved to a Sales Engineer position, then worked to create the Partner Success Team before joining the Head Nerds as the RMM Head Nerd. He is dedicated to helping our partners become as efficient and knowledgeable about RMM as they can using a unique perspective gained by not only working with N-Able products from a technical standpoint but also continually striving as a PSM to help N-Able's partners grow their business.